Shipping Policy

Order processing

Orders are prepared for dispatch after payment confirmation. Once a parcel leaves our warehouse, you will receive the tracking details for your shipment.

Every order placed through Cuanag.com moves through a careful routine of processing, packing and doorstep delivery, so that each ceramic vase, glass pendant light or velvet armchair arrives in the condition it was chosen. Items are checked and arranged inside protective packaging before they leave our shelves, with fragile decorative pieces given extra attention and cushioning. Because our collections blend minimalist, Nordic and wabi-sabi styling with playful modern accents, parcels can contain objects of very different sizes and materials, from tabletop planters and tulip arrangements to shaped stools and plush lounge seating.

Delivery timelines are shared with you once your order is confirmed, and tracking details follow as soon as the parcel is with the carrier. Shipping is arranged across the regions we serve, and the fees applied at checkout reflect the destination and the size of the shipment. Certain bulky furnishings such as sofas, dining tables, chandeliers and hanging lamps may require a scheduled delivery window rather than a standard drop-off, while smaller pieces such as artificial flowers, wall signs, canvas prints and gold-plated decorative pots travel more easily.

Once your package arrives, it is worth taking a moment to inspect it against your order confirmation, particularly for glassware, hanging lights and other delicate decorative accents. Should something be damaged in transit, or simply not match what you expected, our returns and refund policy outlines the steps to follow, including how to reference your order and the condition of the items. Items should be kept in their original packaging where possible, and unused pieces returned with all accompanying accessories and documentation so the process can be handled without delay.

Thinking ahead to the rest of your space, browsing our home decor collection is a good way to plan future orders — coordinating lamp shades, kitchen and dining accents, bedroom furnishings, island seating and restaurant-inspired pieces that suit your own taste. Our wishlist and cart features make it simple to gather a full room scheme before checking out, whether you prefer soft pastels, fresh greens, black and gold details, or a bright, cute arrangement of seasonal decoration. Each addition to your space is meant to enhance your living area with character and warmth.