At Cuanag, we offer a straightforward return and refund process. Please review the following guidelines to understand our policy:
1. Returns:
We accept returns on eligible items within 30 days of the original purchase date.
To be eligible for a return, the item must be unused, unworn, and in the same condition as received. It must also be in its original packaging with all tags attached.
Certain items, such as swimwear, underwear, and personalized/customized products, are not eligible for return due to hygiene and customization reasons.
To initiate a return, please contact our customer service team at [email protected] to request a return authorization. We will provide you with further instructions on how to proceed with the return.
Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
Return address: 4520 Centennial Blvd #1111 Colorado Springs, CO 80919, USA
2. Refunds:
Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer’s policies.
Please note that shipping costs (if any) are non-refundable, and the original shipping cost will be deducted from your refund unless the return is due to an error on our part or a defective product.
Refunds for returns received beyond the 30-day window or for items that do not meet our return eligibility criteria may be subject to partial refunds or store credit at our discretion.
3. Exchanges:
We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the desired item.
4. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately upon receipt with clear photos of the damage or defect. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.
5. How to Contact Us:
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer service team at [email protected]