Overview
This policy explains which items purchased on Cuanag.com may be returned, how to submit a return request, and how refunds are issued. Cuanag.com is a brand of PC MAGIC LLC, and the terms below apply to orders placed through this website.
Need help with a return? Write to cuanag20@cuanag.com or call +1 (251) 227-4128. Our support team is available Monday to Friday, 09:00am to 5:00pm (EST).
Shopping for home decor should feel cheerful, not complicated, and Cuanag.com is built around that idea. The store curates playful pieces for living rooms, bedrooms, dining areas, and kitchens, spanning minimalist and Nordic influences, wabi sabi textures, and modern statement styles. You will find vases, glassware, ceramic pots, plush seating, table lamps, pendant lights, and decorative art that turn an ordinary room into a space with personality.
Returns are one of those quiet details that make a decor shop feel trustworthy, and this policy page explains the process in plain language. Orders placed through the website are covered, and eligible items are those that come back unused, undamaged, and complete with their original packaging and any accessories that shipped alongside them. Anything that has been used, scratched, or assembled in a way that changes its original condition falls outside that window.
To begin a return, you simply reach out to the support team with your order number in hand. The team reviews the request, confirms eligibility, and walks you through the next steps, whether that means shipping the piece back or following the instructions provided for your particular order. Keeping your order reference handy makes the conversation faster, so you can get back to browsing the collection sooner rather than later.
Refunds are issued back to the original payment method once the returned item has been received and checked. The timing of the credit depends on your payment provider, so it helps to plan if you are eager to replace a piece with something else from a seasonal collection, such as the pumpkin tones, fresh greens, or soft pinks that arrive through the year. Items that arrive damaged or incorrect are handled as a separate case, and support will assist with a replacement or resolution.
Questions about shipping, returns, or the wider store policies are welcome any time, because good customer service is part of the décor experience too. The support team keeps regular weekday hours, and the same people who help you choose a statement sofa or a hanging light can also guide you through the fine print. Reach out whenever you need clarity, and you will find the process friendly, direct, and easy to follow.
Eligible returns
Returns are accepted for items that are unused, undamaged, and returned with their original packaging and accessories. To begin, contact our support team with your order number and the item you wish to send back.
- Items must be in their original, saleable condition.
- Return requests are handled by the customer support team before items are shipped.
- Items must be returned to the address confirmed by our support team.
- Proof of purchase, such as your order confirmation, should be included in the parcel.
Refund processing
Once a return is received and checked, refunds are processed to the original payment method used for the purchase. Please allow the time required by your payment provider for the funds to appear on your statement.
| Step | What happens |
|---|---|
| Request | Contact support with your order number and return reason. |
| Approval | Support confirms eligibility and provides return instructions. |
| Return | Send the item back in its original condition and packaging. |
| Refund | Refund issued to the original payment method after inspection. |
Shipping costs
Shipping charges connected to a return follow the terms published in our Shipping Policy. If you have questions about which costs apply to your order, contact support before shipping the item.
Questions
For anything not covered here, use our Contact page or email cuanag20@cuanag.com. You can also review our Terms & Conditions and Privacy Policy.